Summary
Your satisfaction matters. This policy describes how returns and refunds work for orders placed through our store. If you’re unsure whether your situation is covered, contact us — we’ll review your order and photos if needed.
Return window
For items that arrive damaged, defective, or incorrect, contact us within 3 days of delivery with your order details. We may ask for photographs to verify the issue before approving a return or replacement.
Eligibility
To help us resolve your request quickly, please include:
- Order number and the email used at checkout.
- A short description of the problem.
- Clear photos of the packaging, label, and product (if damage or wrong item).
Approved returns may be replaced with the same product or refunded, depending on stock and your preference.
Refund process
Once we confirm your request, refunds are typically processed within 5–7 business days to the original payment method. Timing can vary slightly by bank or card issuer. If you choose a replacement, we’ll ship it as soon as inventory allows.
Shipping & damage
If a parcel shows major external damage on arrival, note it when possible and keep the packing materials. Carriers sometimes require this for claims. We’ll work with you to arrange a replacement or refund for qualifying cases.
Non-returnable items
For food safety reasons, opened honey may not be eligible for return unless the product is spoiled or not as described on approval from our team. Promotional or clearance items may be final sale — any exceptions will be noted on the product page when applicable.
Get help
Email msmalatienterprise@gmail.com or call +91 7063439750 for return and refund support. Please include your order number so we can assist you faster.